Privacy Policy
How we collect, use, and protect your information
Last updated: May 2026
Table of Contents
Mavix Logistics & Courier Services Ltd ("Mavix", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
1. Information We Collect
We collect information you voluntarily provide to us, information automatically collected when you use our website, and information from third-party sources.
Information you provide directly:
- Full name, email address, and phone number submitted via our contact or quote forms
- Shipping details including origin, destination, cargo type, weight, and dimensions
- Business name and billing information where applicable
- Messages you send us via WhatsApp, email, or our website forms
Information collected automatically:
- Browser type, operating system, and device information
- Pages visited, time spent on site, and referring URLs
- IP address and approximate geographic location
- Cookie data and other tracking technologies (see Section 4)
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our logistics services
- Respond to your inquiries and fulfil shipment requests
- Send you quotes, invoices, shipment updates, and service notifications
- Communicate marketing materials where you have given consent
- Comply with customs, regulatory, and legal requirements in Nigeria and internationally
- Prevent fraud and ensure the security of our services
- Analyse website usage to improve our digital experience
3. How We Share Your Information
We do not sell your personal data. We may share your information with:
- Shipping & freight partners — Airlines, ocean carriers, and destination agents who need your shipment details to complete delivery
- Government authorities — Nigerian Customs Service (NCS), NAFDAC, NAQS, and other regulatory bodies as required by law
- Service providers — IT systems, payment processors, and email service providers who assist us in operating our business
- Legal requirements — When required by court order, government regulation, or to protect the safety of our employees or clients
4. Cookies & Tracking Technologies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:
- Essential cookies — Required for the website to function correctly
- Analytics cookies — To understand how visitors interact with our site (e.g. Google Analytics)
- Preference cookies — To remember your choices on the site
You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the site. See our Cookie Policy for full details.
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption, access controls, and regular security reviews.
However, no internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data (subject to legal obligations)
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Receive your data in a portable format
To exercise any of these rights, please contact us at info@mavixlogistics.com.
7. Third-Party Links
Our website may contain links to third-party websites including social media platforms, partner freight carriers, and industry associations. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before sharing your information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
- Email: info@mavixlogistics.com
- Phone: (+234) 901 229 2019
- Address: Diplomatic Carpark, Nacho Aviance Export Warehouse, MMIA, Ikeja, Lagos, Nigeria